How do you improve communication dramatically? No tricks, no fads, just what a robust conversation can do.
We hear it all the time – the need for a “Brave” conversation, tough love or getting the real issues on the table. These days this can be high risk and dangerous. A robust conversation can easily turn into a bullying claim.
But time and time again, creating a safe environment where we need to have the conversations we REALLY want to have is an art we have worked on for many years.
Recently Bridgeworks was referred to a food processing business of around 700 staff.
The task was to work with the CEO and Management team – the whole business was suffering due to the weight of poor communication and collaboration at the leadership end of business. This was made clear using Bridgeworks Team Health check. The one page summary below outlines the dire straights this business was in.
With the help of the highly insightful “How Others See Me” profile, it was clear that most relationships in the Leadership team were poor. This high quality data, prompted with well-tailored experiential challenges was used to generate targeted discussion about barriers in the team.
The Results Speak For Themselves.
2 months following the Bridgeworks program, the Team Health check results were remeasured (see below):
- 110% improvement in communication,
- 79.7% in vision and
- 52.9% improvement in trust.
This was a massive weight off the shoulders of the CEO who felt the battle was being lost.
Now the coast and the future are much clearer.
The lesson is to make sure that you regularly measure the quality of your team’s health together with the quality of your leadership. Such insights can help bullet proof your business.
The sooner you do something about improving communication, the easier it is to fix issues and get back on track.